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Shipping & Returns Policy

Last Updated: March 4, 2026


Shipping


Processing & Delivery Times


All orders are processed within 3–5 business days (excluding weekends and holidays). Once your order ships, delivery via USPS typically takes an additional 5–8 business days, for an estimated total of 8–13 business days from order placement to arrival.


High-Volume Notice: During site-wide sales and holidays, please allow 10–15 business days (excluding weekends and holidays) for your order to arrive. Once your order ships, you will receive a confirmation email with your tracking number.


Shipping Costs


Shipping costs are calculated at checkout based on your delivery location, order value, and the shipping method you select. You will see your exact shipping cost before completing your purchase.


How Will My Order Be Shipped?


Depending on the size and weight of your order, it will be shipped in one of the following:

  • Padded envelope
  • Medium box
  • Large box

Our team carefully selects the most protective and efficient packaging option based on the products in your order to ensure safe delivery.


Signature Confirmation Delivery


Customers may select signature-required delivery at checkout for an additional fee. If you have purchased and selected this option, please note:

  • You must be present and available to sign for your package at the time of delivery.
  • If the initial delivery attempt is unsuccessful, the package will be returned to Dr. Thrower's office.
  • A complimentary re-delivery will be arranged once, at no additional charge, for orders where signature confirmation was selected and paid for at checkout.

We strongly recommend this option for high-value orders or if you have concerns about package security at your delivery address.


Address Accuracy


Please ensure your shipping address is entered correctly at checkout. Dr. Thrower's Skincare is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, please contact us immediately at sales@drthrowerskincare.com. We will do our best to update your address before the order is processed, but we cannot guarantee changes can be made once fulfillment has begun.


Lost or Stolen Packages


Once your package has been marked as delivered by USPS, Dr. Thrower's Skincare is not liable for lost or stolen packages. If your tracking shows delivered but you have not received your order, we recommend:

  • Checking with neighbors or household members
  • Verifying your delivery address was entered correctly
  • Contacting your local USPS post office directly

If you are still unable to locate your package, please email us at sales@drthrowerskincare.com and our team will assist you as a courtesy and work with USPS on your behalf where possible.


Refused or Undeliverable Packages


If a package is returned to us as undeliverable or refused by the recipient, please contact our team at sales@drthrowerskincare.com to discuss next steps. Re-shipping fees may apply. Please note that as all sales are final, refunds are not automatically issued for undeliverable or refused packages.


Order Cancellation & Modifications


Orders are processed quickly to ensure timely fulfillment. Once an order has entered processing, we are unable to cancel or modify it — including changes to items, quantities, or shipping address. If you need to make a change, please contact us as soon as possible at sales@drthrowerskincare.com and we will do our best to accommodate your request before fulfillment begins.


International Shipping


Dr. Thrower's Skincare ships to select international destinations. Availability, delivery times, and shipping costs vary by country and will be displayed at checkout. Please be aware of the following:

  • International orders may be subject to customs duties, import taxes, and fees imposed by your country. These charges are the sole responsibility of the customer and are not included in your order total or shipping cost.
  • Dr. Thrower's Skincare is not responsible for delays caused by customs processing.
  • If an international order is refused or returned due to customs issues, re-shipping fees may apply and refunds are not guaranteed.

Returns


All Sales Are Final


To protect the safety, integrity, and wellbeing of all our customers and team members, all sales are final. Dr. Thrower's Skincare does not accept product returns under any circumstances.


We take pride in the quality of every product we formulate and stand behind the integrity of our brand. This policy ensures that every customer receives products that are fresh, sealed, and handled with the highest standard of care.


Defective, Damaged, or Faulty Products


We understand that issues can occasionally arise, and we are committed to making it right. If you receive a product that is defective, damaged during shipping, or faulty in any way upon arrival — prior to opening or use — please contact our team promptly. We will work with you on a resolution on a case-by-case basis.


Please note that consideration applies to products that are damaged or faulty before first use. We are unable to process claims for products that have been opened, used, and are being returned due to personal preference or skin reaction.


Product Concerns & Issues


For any product concerns or issues, please email our team at sales@drthrowerskincare.com. When reaching out, please include:

  • Your order number
  • A clear description of the issue
  • Photos of the product and packaging (required for damage or defect claims)

Our team will review your request and respond within 2–3 business days with next steps. All concerns are handled individually and at the sole discretion of Dr. Thrower's Skincare to ensure the best possible outcome for each customer.


Questions?


If you have any questions about your order, shipping, or this policy, please don't hesitate to reach out to us at sales@drthrowerskincare.com. We're here to help.